These Terms and Conditions (“Terms”) apply when you use services provided by Life Consulting AS. Please be aware that the services we offer are supported by infrastructure and mobile services provided by Bravo Mobil AB (“BRAVO”). As part of this partnership, certain aspects of our service are governed by BRAVO’s terms, which are outlined below.
By using our services, you acknowledge and accept the Terms and Conditions set forth by both Life Consulting AS and Bravo Mobil AB, where applicable. This includes mobile services, infrastructure management, and any additional services that are integrated into your experience with Life Consulting AS. We encourage you to review the full Terms carefully.
Terms and Conditions
General Terms and Conditions of Bravo Mobil AB
Effective Date: 2025-02-20
Company Information
Bravo Mobil AB
Corporate ID: 559091-0310
Box 19021, 104 32 STOCKHOLM, Sweden
Website: www.bravomobil.com
Email: contact@bravomobil.com
1. General Overview
1.1 Scope
These General Terms and Conditions apply when Bravo Mobil AB (“BRAVO”) provides mobile services to consumers and businesses (the “Customer”). The services include mobile services such as voice, data and messaging, international roaming solutions and other relevant mobile hosting services. Specific service details are provided in the individual agreements between BRAVO and the Customer, as well as in the service descriptions available on www.bravomobil.com.
1.2 Agreement Formation
An agreement between BRAVO and the Customer (“Agreement”) is established when BRAVO confirms the Customer’s order, or when the Customer begins using the service provided by BRAVO. The Agreement includes the order confirmation, service description, and current price list.
1.3 Consumers Right of Withdrawal
If the Agreement is established at a distance, such as via online or telephone order, a private consumer is entitled to a right of withdrawal in accordance with the Swedish Distance and Doorstep Sales Act (2005:59). Details of this right will be provided to the consumer upon confirmation of the order.
2. Provision of Services
2.1 Service Delivery
BRAVO provides services through mobile networks owned or operated through third-party providers and provide accessibility specified in the Agreement or service description.
2.2 Professional Standards and Development
BRAVO shall provide services professionally and per the Agreement. Continuous service development may involve adjustments to enhance quality, with minimal disruptions. If changes significantly impact performance, the Customer will be informed at least one (1) month in advance.
2.3 Subcontractors
BRAVO may engage subcontractors to fulfill obligations under the Agreement. In such cases, BRAVO remains liable for the subcontractor’s performance.
2.4 Service Limitations
Due to network structure or technical restrictions, certain services or equipment may not be accessible in all locations. If the Customer’s service includes access to external networks, additional terms may apply.
3. Customer Rights and Responsibilities
3.1 Service Usage
The Customer agrees to use the service solely for lawful and intended purposes as per the Agreement. The Customer is responsible for ensuring their use of the service does not:
• Disrupt or damage BRAVO’s network or third parties,
• Involve unauthorized mass communications or spam, or
• Infringe on intellectual property rights or violate any laws or regulations.
3.2 Account Security
The Customer shall securely store access credentials (username, passwords, etc.) provided by BRAVO to prevent unauthorized access. BRAVO reserves the right to update these credentials for operational or security reasons.
4. Payment Terms
4.1 Payment Obligations
The Customer must pay the fees per the current price list. Fees for fixed services begin from the date service access is provided. Payment methods are specified during the order process.
4.2 Late Payments
If payment is overdue, BRAVO reserves the right to charge a late payment fee and statutory interest. In cases where payment issues remain unresolved, BRAVO may suspend or limit the service.
4.3 Invoice and Currency
Payments must be made in the currency specified on the invoice. Payment is considered complete once received by BRAVO. An invoice fee may apply, with changes notified to the Customer one (1) month in advance.
5. Liability and Limitation
5.1 Service Performance
BRAVO strives to maintain service availability per the Agreement. However, should a fault cause disruption, BRAVO will address it within a reasonable timeframe. The Customer may be eligible for a service credit as specified in the service-level agreement (SLA).
5.2 Limitation of Liability
BRAVO’s liability is limited to direct damages caused by negligence. BRAVO is not liable for indirect damages, such as lost profits, or third-party claims unless due to gross negligence or intentional misconduct.
5.3 Force Majeure
BRAVO shall not be liable for delays or service interruptions due to events outside its control, including but not limited to natural disasters, government actions, or labor disputes.
6. Amendments and Termination
6.1 Amendments to Terms
BRAVO may update these Terms and Conditions with prior notification to the Customer, taking effect no earlier than one (1) month from notification.
6.2 Termination by Customer
The Customer may terminate the Agreement with one (1) month’s notice. For fixed-term contracts, termination takes effect at the end of the fixed term unless otherwise specified.
6.3 Termination by BRAVO
BRAVO reserves the right to terminate the Agreement immediately if the Customer breaches its obligations or if BRAVO deems necessary for security or legal reasons.
6.4 Dispute Resolution
Any disputes arising from the Agreement shall be resolved in Swedish courts following Swedish law.
7. Service Maintenance and Troubleshooting
7.1 Service Interruptions
BRAVO may occasionally limit service availability for scheduled maintenance or necessary technical adjustments. In such cases, BRAVO will make efforts to notify the Customer and minimize service disruptions.
7.2 Customer Support
The Customer should contact BRAVO’s support team if any technical issues arise. BRAVO is responsible for resolving faults caused by its own infrastructure or operations but not for issues related to third-party networks or the Customer’s equipment.
7.3 Fault Liability
If a fault arises from the Customer’s misuse, negligence, or third-party actions for whom the Customer is responsible, BRAVO may charge the Customer for any resulting repair work.
8. Customer Use of Services and Equipment
8.1 Equipment Requirements
The Customer is responsible for having appropriate equipment and software to use the services provided. BRAVO does not guarantee compatibility or quality if non-approved equipment is connected to the service.
8.2 Use of Hosting Resources
The Customer must adhere to BRAVO’s Acceptable Use Policy, which restricts unauthorized activities such as:
• Excessive resource consumption outside standard use parameters,
• Use of services for illegal content or activity, or
• Activities that compromise network integrity, such as spreading malware or spam.
8.3 Security Codes and Access
Security codes and access credentials provided by BRAVO must be securely stored. The Customer is responsible for any unauthorized use of the service if access is obtained due to improper security measures on their part.
8.4 Responsibility for Third-Party Access
If third-party access is permitted (e.g., sub-users or administrators), the Customer assumes full responsibility for their actions in connection with the service.
9. Payment Terms and Invoicing
9.1 Fees and Billing
All service fees are as per the Agreement and the current price list. Fixed recurring fees apply from the start of service provision, while usage-based fees are billed according to actual use.
9.2 Currency and Payment Methods
Payments are accepted in Swedish kronor (SEK) unless otherwise specified. Payment methods are defined in the Agreement, with additional fees applying for specific methods (e.g., invoicing fees).
9.3 Late Payments and Service Suspension
If the Customer fails to pay by the due date, BRAVO reserves the right to charge late fees and suspend services until the outstanding balance is settled.
9.4 Monetary Limits and Security Deposits
For customers with high usage, BRAVO may set a monetary usage limit. If necessary, the Customer may be asked to provide a deposit or prepayment to secure service continuity.
10. Amendments to Services or Terms
10.1 Service Modifications
BRAVO reserves the right to make changes to its services, provided they do not adversely impact the Customer’s usage beyond a minor extent. If major changes are necessary, BRAVO will notify the Customer one (1) month in advance.
10.2 Changes to Terms and Conditions
BRAVO may revise these General Terms and Conditions. Significant changes will take effect only after prior notification to the Customer, allowing one (1) month for the Customer to accept or terminate the Agreement without penalty if the changes are unfavorable.
11. Liability and Limitation of Liability
11.1 Liability for Direct Damages
BRAVO’s liability is limited to direct damages incurred due to its negligence. This does not extend to indirect damages, such as business losses, lost revenue, or third-party claims, unless due to gross negligence or willful misconduct by BRAVO.
11.2 Limitations and Exclusions
BRAVO is not responsible for:
• Loss or corruption of Customer data, unless explicitly provided for in a data backup service,
• Third-party actions or issues with external networks, and
• Service interruptions or quality issues arising from Customer equipment.
11.3 Force Majeure
BRAVO is not liable for delays or failure to perform its obligations due to causes beyond its control, including but not limited to natural disasters, governmental actions, labor disputes, or technical failures in third-party networks.
12. Complaints and Dispute Resolution
12.1 Complaint Process
If the Customer wishes to file a complaint, it must be submitted to BRAVO’s customer service team as soon as the issue is identified. Complaints related to billing or service quality must be reported within a reasonable period.
12.2 Legal Disputes
Any disputes regarding the interpretation or application of this Agreement will be resolved under Swedish law and jurisdiction. A private consumer may also take the matter to the Swedish National Board for Consumer Disputes (ARN) for a recommendation on dispute resolution.
13. Intellectual Property and Licensing
13.1 Rights to Software and Content
This Agreement does not transfer any intellectual property rights to the Customer. The Customer agrees not to copy, alter, or reverse-engineer any software or content provided by BRAVO.
13.2 Third-Party Intellectual Property
The Customer is responsible for ensuring that any content hosted through BRAVO’s services does not infringe on third-party intellectual property rights.
14. Agreement Transfer and Termination
14.1 Transfer of Agreement
The Customer may not transfer or assign this Agreement to a third party without prior written consent from BRAVO. BRAVO reserves the right to transfer its rights and obligations under the Agreement to another company within the same corporate group or a third party acquiring the business.
14.2 Termination by Customer
The Customer may terminate the Agreement with one (1) month’s notice. For fixed-term Agreements, termination will take effect at the end of the fixed term.
14.3 Termination by BRAVO
BRAVO reserves the right to terminate the Agreement immediately if:
• The Customer breaches essential terms of the Agreement,
• The Customer engages in prohibited activities as defined in the Acceptable Use Policy, or
• Required by law or for security reasons.
15. Notifications and Contact Information
15.1 Customer Communication
BRAVO will provide important updates and notifications through the email address or contact method provided by the Customer. The Customer is responsible for keeping this contact information current.
15.2 Service Portal
The Customer may manage their account, view invoices, and make changes to services via the BRAVO online portal.
16. Entry into Force
16.1 Effective Date
These General Terms and Conditions are effective as of 2024-01-01 and apply to all new and existing Agreements from that date.
17. Customer Responsibilities
17.1 Adherence to Acceptable Use Policy
The Customer agrees to follow BRAVO’s Acceptable Use Policy (AUP), which outlines permitted and prohibited activities on the platform. Prohibited actions include, but are not limited to, misuse of resources, illegal content, and activities that may disrupt service for other customers. The AUP is accessible on www.bravomobil.com and may be updated periodically.
17.2 Customer Data and Content Responsibility
The Customer is solely responsible for all data, applications, and content hosted on BRAVO’s platform. The Customer must ensure that content complies with applicable laws and does not infringe on third-party rights. If a third party claims that hosted content is illegal, BRAVO reserves the right to take appropriate action, including content removal and/or service suspension.
17.3 Data Backup
The Customer is responsible for regularly backing up their data. BRAVO is not liable for any data loss.
18. Data Privacy and Security
18.1 Data Processing
BRAVO handles personal data according to its Privacy Policy, which is available on www.bravomobil.com. The policy explains how BRAVO collects, uses, and secures personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.
18.2 Security Measures
BRAVO takes reasonable technical and organizational measures to secure customer data. However, the Customer acknowledges that absolute data security cannot be guaranteed, especially when hosted on shared resources.
18.3 Data Retention and Deletion
Upon termination of services, BRAVO will retain customer data for a limited period as stated in the Privacy Policy. The Customer is advised to retrieve any necessary data before service termination, as BRAVO may delete all data associated with the Customer’s account after this period.
19. Service-Level Agreement (SLA)
19.1 Uptime Commitment
BRAVO aims to provide a monthly uptime of at least 99.9% for its hosting services, subject to exclusions listed in the SLA. Downtime caused by scheduled maintenance or force majeure events is not included in the uptime calculation.
19.2 Service Credits
If BRAVO fails to meet the uptime commitment, the Customer may be eligible for service credits, calculated based on the extent of downtime. Detailed terms of service credits are available in the SLA, which can be accessed on www.bravomobil.com.
19.3 Limitations
The SLA does not apply to outages caused by the Customer’s configuration errors, unsupported hardware or software, or third-party services.
20. Additional Terms for Specific Services
20.1 Prepaid roaming packages
For Customers using the Prepaid roaming packages any unused data left at the end of the specified time limit (7, 14 or 30 days from activation) automatically expires and cannot be saved beyond the specified time limit. The Customer always has the option of purchasing more data online if so desired.
21. Termination and Account Closure
21.1 Termination Process
If the Customer wishes to terminate the Agreement, they must submit a request through the customer portal or in writing. Once the termination request is received and processed, the Customer will receive a confirmation, and all services will cease as per the notice period.
21.2 Account Closure Due to Inactivity
For security and resource management, BRAVO may close inactive SIM cards or accounts after twelve (12) months of inactivity, provided there are no outstanding balances or contractual obligations. Notice of impending account closure will be sent to the registered email address.
21.3 Data Deletion Upon Termination
Upon account closure, all customer data will be deleted in accordance with the data retention policy. The Customer should retrieve any necessary data before closure, as retrieval after deletion may not be possible.
22. Final Provisions
22.1 Severability
If any provision of this Agreement is deemed invalid or unenforceable by a competent authority, all other provisions shall remain in effect. The invalid provision will be replaced with a valid provision that most closely approximates the intent of the original.
22.2 Entire Agreement
This Agreement constitutes the entire agreement between the Customer and BRAVO regarding the services provided. It supersedes any prior agreements or understandings, whether written or oral.
22.3 Waivers
Failure by BRAVO to enforce any right under this Agreement does not constitute a waiver of that right or any other right.
22.4 Amendments and Notifications
Any amendments to this Agreement will be communicated to the Customer in writing, at least one (1) month before they take effect, unless immediate action is required by law. All notifications shall be considered received if sent to the Customer’s registered email address or published on the official website.
BRAVO Mobil AB
Org. No: 556816-6499
Box 19021, 10432 STOCKHOLM
contact@bravomobil.com
www.bravomobil.com
